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Q What's the production lead time?
A It depends on the quantity. It varies from 10 to 35days.
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Q How long does it take to make sample?
A It's about 10 to 15days
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Q What kind of packaging comes with the product?
A Initial samples, we will express 1 cartons include: Bamboo1 x 3 rolls,Bamboo2 x 3 rolls, Recycle1 x 3 rolls, Recycle2 x 3 rolls ,paper cover ,others request.
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Q What's the OEM terms?
A The mould charge of backsheet, front tape and Poly bags should be paid by customers in first order, and it Will be refunded after each size quantity amounted totally 5*40 HQ.(Can be negotiable)
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Q What is your payment terms?
A 30% deposit in advance and 70% balance before shipment. Old Clients with very good credit could enjoy better payment terms!
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Q Do you have QC or any safety standards for your products?
A Sure, as the words above ,we have established a highly strict quality control department to guarantee reliable quality.
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Q Can I visit your factory?
A Yes. Welcome to visit our factory and thanks for you give us the chance that can talk about our cooperation. Also, we'd like to show you our factory and product process.
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Q Do you accept small order?
A Yes, we do. We are having ready stock available now.
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Q Can I have my special design idea?
A Yes, we accept your special design and more other detail ideas.
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Q Can you make samples according to my own specifications?
A Yes, We can. But You need pay the Proofing fee. We will return it back to you when we cooperate together.
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Q Can I get samples? Are the samples free.
A We can offer you free items, but in our first cooperation, the delivery cost would be in your expense, later the fee could also be returned to you. After long cooperation between us, free samples could be available without delivery cost.
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Q What can I do if I can't provide such detail specifications?
A Please send us the information as much as you know. We will make a suitable plan for you, Which based on our experience.
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Q How can I get the most competitive prices?
A Please send us an email and Provide as much details as possible. Like Tissue Size, Materials, Weight, Ply, Package, Printing, Quality etc. The more details, the more accurate Our Quote.
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Q What is your MOQ?
A Mix 2 Size in 20FT, and 4 Size in 40HQ container. Support LCL.
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Q Are you a trade company or a manufacturer?
A We are an ISO, SGS, CE, FDA approved manufacturer specialized in toilet paper, napkins, paper towels, tissue paper, facial tissue and other products. OEM & ODM service are available.
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